Need help with an e-gift card
you sent or received?

Tell us the e-mail address you used to send or receive the e-gift card and we'll send you an e-mail with a secure link to your details.

Did you mean

Why are we e-mailing this information?

For security reasons, we don't want to show your information to just anyone.

What kind of help can you get?

Help for cards you purchased

  • Track an order
  • Resend an e-gift card
  • Check order status
  • View or print a receipt

Help for e-gift cards you received

  • View the list of e-gift cards you have received
  • Check card balance

Please contact customer support for more help.

Need more help?

Get help for a different email address or contact us at 800-845-0005.

Have a question? Check out our FAQs.

When will my recipient receive their e-gift card?

Your e-gift card will be sent via e-mail on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most e-gift cards are sent within an hour of the purchase transaction. For future delivery, e-gift cards are sent on the morning of the scheduled delivery date.

Find the answers to many more common questions on our FAQ page.